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Question 1
I installed the new EZ-Office 2000 and was unable to get to my grievance files. Also, I  tried to open the programs with the EZ-Grievance and EZ-Membership shortcut icons.  When either program opens, I get the old version of the software.

Answer
The new EZ-OFFICE 2000 is a combination of the old EZ-Grievance, EZ-Membership, and EZ-Contact program.  It is all those applications rolled up into one brand new interface that is easier to use and navigate.  This new program is now called EZ-OFFICE 2000.

• Make sure you are not using old shortcuts on the Desktop or Start Button Menu to try and start EZ-Office application.  If you find old shortcuts delete them 
• Go to the Start Button
• Choose Programs
• Go to the Union Folder
• Choose the EZ-OFFICE 2000 Icon to start the program

Question 2
When I start the new EZ-OFFICE 2000, a login in screen pops up at the beginning.  Can I get rid of it? What's the Password?  How do I change the password?

Answer
No, you can not get rid of the login screen.  The default user and password upon installation is "Admin" and "Admin". You can change this password or create new users by going to the File Menu and selecting User Administration once you log in. You must be logged in as the Admin user to change passwords and create users.  The Admin user is a system defined user and cannot be deleted.

Question 3
I tried to install EZ-OFFICE and I received and Error during the Installation process while the files were trying to copy?

Answer
You will need to follow these steps:

1. With the CD-Rom in the Drive, Double click on the My Computer Icon to open the folder
2. Right Click on your CD-ROM Drive usually the D: Drive to Open the Menu
3. Left Click on Open this will open a folder with your CD ROM directory structure
4. Locate the EZ-OFFICE folder and Right Click on it to open then menu
5. Left Click on Copy
6. Next Close down all open windows on the desktop
7. Double Click on the My Computer Icon Again
8. Double Click your C: Drive to Open your directory structure
9. Go up to the Edit Menu and Choose Paste - this will copy the EZ-Office Folder from the CD-ROM to the Root Directory of your C:\ Drive
10. After the files get copied, Check your C:\ drive to make sure the EZ-OFFICE folder is there. If it is not there, repeat these steps from the beginning
11. Next reboot your computer. We are going to restart your computer in Safe Mode.
12. At the beginning of the start up process, Press your F5 Key a few times every 2 seconds or so. Until the Windows Desktop shows up with SAFE MODE in the four corners of the screen.
13. Once in safe Mode, Double Click the My computer Icon
14. Double Click your C:\ Drive
15. Double Click the EZ-OFFICE Folder
16. Double Click the Setup.exe File.  If you don't see a ".exe" file extension choose the Setup file with the computer and diskette icon. The Setup Program will begin. Follow the instructions from there.

Question 4
Why does my grievance form print out blank even though I have filled out the information?

Answer
Be sure that you have selected a Step 2 Rep and NBA. These are found on the General tab of the Edit Grievance Case screen. If either of these has not been selected the grievance form will print blank.

Question 5
How do I backup my data?

Answer
1. From the File menu select Backup Data
2. Select the Browse button next to Data Files



When you select Browse the Save As screen will appear.



3. Enter a file name. For example "uniondat.001"
4. Select the appropriate Drive
5. Select OK
6. Repeat these steps for the Image Files
7. Select Start from the Backup Data screen

Question 6
Why can't I find grievances when I search by supervisor?

Answer
When searching for grievances by supervisor you must search on the supervisor's first name. If you wish to search using the supervisor's last name you have two options. Option 1 is to go to the supervisor field on the search screen and enter an asterisk followed by the supervisor's last name (example: *smith). Option 2 is when you enter your supervisor's name into the grievance system, enter the last name followed by the first name (example: Smith, John).

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